Kew Green Hotels, a leading hospitality group with over 55 hotels across the UK, partnered with Inspiro Learning in 2023 to revolutionise its talent development strategy. By embracing apprenticeships, the company is not only upskilling its workforce but also fostering a culture of continuous learning and growth.
A Tailored Approach to Development
Clare Sheppard, Talent Development Manager at Kew Green Hotels, highlights the effectiveness of Inspiro Learning’s tailored approach:
“Inspiro worked closely with us to tailor the training to the needs of our business, taking the time to understand our mission, values and ways of working, allowing them to truly develop our people with us, not for us.”
Addressing Recruitment and Retention Challenges
Apprenticeships have proven to be a valuable solution for Kew Green Hotels in tackling recruitment and retention challenges, particularly in traditionally difficult-to-fill roles.
“Utilising apprenticeships to develop employees in roles where recruitment and retention are traditionally challenging has been an excellent way to improve stability.”
Boosting Engagement, Productivity, and Quality
By investing in apprenticeships, Kew Green Hotels has experienced a significant boost in employee engagement, productivity, and overall service quality.
“Upskilling our teams through apprenticeships boosts engagement, productivity and quality of service, while allowing us to grow our internal pipeline.”
Cultivating Future Leaders
The company’s commitment to internal development is evident in its comprehensive apprenticeship programme, which offers a clear pathway for employees to progress from entry-level roles to leadership positions.
“We are highly committed to internal development, and the cohesive programme allowing our employees to progress all the way from level 2 to level 4 in their chosen specialism demonstrates this commitment to our employees as they grow with us.”
Developing Well-Rounded Hospitality Professionals
Apprentices at Kew Green Hotels are not only honing their operational skills but also acquiring essential soft skills such as self-awareness and leadership.
“Many of our employees are undertaking level 3 or 4 qualifications in preparation for progression into their next role. As well as enhancing their operational skills and understanding of the business, they have learned self-awareness and leadership skills which will shape them into the people-centric leaders we aspire to guide our teams when the time comes to step into their next role.”
By prioritising apprenticeships, Kew Green Hotels is empowering its workforce, driving business success, and shaping the future of the hospitality industry.
For more information on developing your hospitality workforce, contact us for a friendly chat.
